Digital Community System Toolkit: Resources for Developing Person-Centered Digital Tools to Support Delivery of Integrated Community Services

This resource guides diverse stakeholders through the process of designing, adopting, and transforming person-centered and integrated digital community systems (DCS). The DCS Toolkit emphasizes the importance of a structured approach to ensure that DCS are centered around the individual and the community.

Co-authored by USAID and Data.FI experts and based in part on a collaborative DCS workshop held in Cape Town in November 2023, this document comes with additional resources for workshop planning, ecosystem assessments, understanding users and their requirements, DCS vision development, technical implementation considerations, and country roadmap development. Users are encouraged to customize the Toolkit to address their specific needs and contexts.

Digital Community System Toolkit: Resources for Developing Person-Centered Digital Tools to Support Delivery of Integrated Community Services

Authors:

  • Netsanet Nigussie, Senior Technical Advisor, Palladium
  • Pascal Mwele, Technical Director, Data.FI
  • Amarynth Sichel, Senior Digital Health Advisor, USAID
  • Joy Kamunyori, Senior Health Information System Advisor, USAID
  • Sriyanjit Perera, Digital Health Advisor, USAID

Additional Resources

Section 2

  1. Concept note: Southern Africa Regional DCS Workshop
  2. Workshop agenda template
  3. List of printed materials to be distributed
  4. Invitation letter template
  5. Digital Community System Workshop Glossary of Terms
  6. Daily and end-of-workshop evaluation questions

Section 3

  1. Maturity assessment tool
  2. Stocktaking tool
  3. Stakeholder identification tool
  4. User persona templates
    1. DCS use case templates
    2. User persona and places icons bank
    3. Developing and prioritizing use cases slides
  5. Graphics and examples
  6. Examples of functional specifications
  7. Governance analysis and planning templates
  8. M&E plan template
  9. Example list of indicators from the Southern Africa DSC workshop

Section 4

  1. Deep Dive: Standards, SMART guidelines, and open source/open architecture systems and tools PowerPoint
  2. Digital Square Global Goods Guidebook Version 4.0
  3. Africa Centres for Disease Control and Prevention Health Information Exchange Guidelines and Standards
  4. WHO SMART guidelines: optimizing country-level use of guideline recommendations in the digital age
  5. Digital Implementation Investment Guide (DIIG): integrating digital interventions into health programs

Section 5

  1. Action Plan template
  2. DCS Country Presentation template PowerPoint
  3. Digital Community Systems Roadmap template