OVC Electronic Case Management System (eCMS): Implementation Guidance
The Data for Implementation (Data.FI) project, funded by USAID, has published comprehensive implementation guidance for electronic case management systems (eCMS) that track data on orphans and vulnerable children (OVC) served by PEPFAR-supported programs. The guide builds on a related tool published in 2020, “Electronic Case Management System: Key Considerations,” which was intended for countries and implementing partners to use when developing an eCMS system. The new guide was developed in alignment with the nine digital principles for development designed to help integrate best practices into technology-enabled programs. It covers the goals and objectives of the eCMS, elements in a landscape analysis (including laws, policies, existing systems, stakeholder mapping, and assessment of infrastructure and ICT skills), as well as planning for system functions, privacy and security needs, governance, data storage and more. The implementation guide includes practical material on business processes, costs related to developing and sustaining an eCMS, functional and non-functional requirements and SOPS, and sections on system design, reporting indicators, testing, quality assurance, deployment, maintenance, and management.